Ticket System
Managing user inquiries should be professional and organized. ZeD’s Ticket System provides a complete helpdesk experience, replacing messy DM support with dedicated private channels, transcripts, and staff tracking.
🎫 Why Use Tickets?
Section titled “🎫 Why Use Tickets?”In a busy server, DMs can get lost, and public support channels often become cluttered. Using a ticket system ensures:
- Privacy: Only the user and designated staff can see the conversation.
- Accountability: You can track which staff members are handling the most inquiries.
- Organization: Tickets are categorized (e.g., Support, Report, Feedback) for easy management.
🛠️ Setting Up Your Helpdesk
Section titled “🛠️ Setting Up Your Helpdesk”Zero Degree uses a 3-step interactive setup process via /ticket setup:
- Configure Categories: Choose which categories to support. For example, “Support” and “Report.”
- Define Staff Roles: Set which roles can view and manage tickets.
- Choose Interaction Type: Pick how users will open tickets (see below).
🖱️ Interaction Modes
Section titled “🖱️ Interaction Modes”🔘 Button Style (Standard)
Section titled “🔘 Button Style (Standard)”A professional embed with buttons (e.g., [📩 Open Support Ticket]).
- Scenario: Best for servers that only have 1 or 2 ticket types. It’s fast and intuitive.
🍱 Select Menu (Premium)
Section titled “🍱 Select Menu (Premium)”A sleek dropdown menu where users can pick their specific issue.
- Scenario: Best for larger servers with multiple departments (e.g., Billing, Support, Appeals, Admin Inquiry).
⚙️ Staff Management
Section titled “⚙️ Staff Management”Once a ticket is open, your staff can use several commands to manage it:
/ticket add @user: Add a specific user or role to the ticket./ticket remove @user: Remove someone from the conversation./ticket close: Archive and delete the ticket channel.
📊 Statistics & Leaderboards
Section titled “📊 Statistics & Leaderboards”Know who your best staff members are! ZeD tracks every ticket handled:
/ticket stats: See your server’s total ticket volume./ticket leaderboard: A competitive ranking of staff members based on tickets closed and response speed.
[!TIP] Transcripts for Safety. Every time a ticket is closed, ZeD can send a full transcript (a copy of the conversation) to a dedicated “Transcript Log” channel. This is essential for resolving staff disputes or revisiting old cases.